The Canadian Radio-Television and Telecommunications Commission says financing plans for new wireless phones do fall under the Wireless Code. The Code was created by the C-R-T-C to make it easier for consumers to prevent bill shock – get information about their contracts – and ensure their provider is living up to their responsibilities.
The C-R-T-C says device financing plans are similar to device subsidies when determining early cancellation fees under the formula in the Wireless Code.
The Code requires early cancellation fees to be reduced to zero within 24 months. If you cancel within 24 months – you may need to pay an early cancellation fee calculated according to the formulas in the Code.
Wireless service providers will have one month to update their contracts and documentation and train staff. The C-R-T-C is also requesting the Commission for Complaints for Telecommunication Services to separately track complaints related to device financing plans.
